Hotels
The hotel industry has a longstanding commitment to cleanliness and safety for employees and guests. This commitment continues during the public health crisis. Please see below for additional details from the American Hotel & Lodging Association and from individual hotel brands.
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Hotels
The hotel industry has a longstanding commitment to cleanliness and safety for employees and guests. This commitment continues during the public health crisis. Please see below for additional details from the American Hotel & Lodging Association and from individual hotel brands.
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- American Hotel & Lodging Association’s Safe Stay
- Best Western Hotels & Resorts We Care Clean
- Drury Hotels, Travel Happy Again, Clean & Safe
- Choice Hotels’ Commitment to Clean
- Hilton CleanStay with Lysol Protection
- Hyatt Global Care & Cleanliness Commitment
- IHG Guest Health, Safety and Well-Being
- Marriott Commitment to Cleanliness
- Omni Safe & Clean
- Red Roof RediClean
- Valencia Hotel Group Cleaning Protocols
- Wyndham Hotels & Resorts Enhanced Policies
Restaurants
The restaurant industry has an outstanding track record of protecting employees and guests. To ensure everyone’s safety as they welcome guests back into dining rooms, the Texas Restaurant Association has created The Texas Restaurant Promise.
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Restaurants
The restaurant industry has an outstanding track record of protecting employees and guests. To ensure everyone’s safety as they welcome guests back into dining rooms, the Texas Restaurant Association has created The Texas Restaurant Promise.
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For restaurant operators, Culinaria has created a Restaurant Resources page to make it easier for San Antonio to offer safe and healthy dining experiences.
Attractions & More
There’s so much to see and do in San Antonio – from the great outdoors and historic sites to unique must-sees and family-fun parks. Below is a growing list (check back often!) of insights on how different entertainment options are ensuring a safe and healthy visit.
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Attractions & More
There’s so much to see and do in San Antonio – from the great outdoors and historic sites to unique must-sees and family-fun parks. Below is a growing list (check back often!) of insights on how different entertainment options are ensuring a safe and healthy visit.
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Downtown San Antonio: Top of the priority list is cleanliness and safety. In addition to practicing social distancing, Centro San Antonio (which maintains the downtown district) is redirecting many of their staff to clean and disinfect high touch areas such as crosswalk buttons, doorknobs, scooter handles and bus stops. Centro is performing extra cleaning near high risk areas such as retirement homes and hospitals as well as power washing sidewalks in high trafficked areas with additional bleach.
- Aquatica at SeaWorld San Antonio
- Blue Star Contemporary
- Briscoe Western Art Museum
- The Buckhorn Saloon & Museum
- The DoSeum
- Mission Adventure Tours: Mission Kayak Tours
- Mission Adventure Tours: Mission Bike Tours
- Natural Bridge Caverns
- Pearl
- Ripley’s San Antonio
- SeaWorld San Antonio
- Six Flags Fiesta Texas
- Topgolf San Antonio
- The Witte Museum
- UTSA Football Games at The Alamodome
San Antonio International Airport
Inside the airport terminals, the Center for Disease Control and Prevention (CDC) has provided San Antonio International Airport, Customs and Border Protection, Emergency Medical Services providers and TSA with public health readiness measures. While following all CDC guidelines and recommendations, the Operations team is ensuring that the following actions are being executed
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San Antonio International Airport
Inside the airport terminals, the Center for Disease Control and Prevention (CDC) has provided San Antonio International Airport, Customs and Border Protection, Emergency Medical Services providers and TSA with public health readiness measures. While following all CDC guidelines and recommendations, the Operations team is ensuring that the following actions are being executed
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- The CDC has provided guidance for local emergency medical service personnel responding to medical calls at the airport to help them assess and identify potentially infected travelers.
- Communicating early and often regarding all issues surrounding the virus and precautions that need to be taken.
- Custodial provider is placing an additional emphasis on public touchpoints in all areas, including handrails, bathroom stalls, seating, door handles, chairs and tables, touchscreen directories, concessions credit card machines, etc.
- Custodial employees are wearing Personal Protective Equipment (PPE).
- CDC health alert signage is being placed throughout facilities, specifically at the entrances of security checkpoints and in all restrooms.
- View SAT detailed preventive steps
- View Travel Safe Overview Guide
- Rental Car Facility is open for business with reduced hours of operation to serve travelers. View schedule here.
- Concessions:
- A variety of restaurants and other concessionaires are open for business with reduced hours of operation to serve travelers.
- Concessions may be running limited hours of operation at this time: View Concessions Hours of Operation
Henry B. Gonzalez Convention Center
The Henry B. Gonzalez Convention Center’s number one priority is the health and safety of guests, employees, and partners. The Center has taken proactive measures in response to this rapidly evolving situation and continually monitor information from various resources. The Center is ready to work with meeting planners to develop plans and procedures specific to each event. Current guidelines encompass information from the Center for Disease Control (CDC), Texas Governor’s Office, City of San Antonio Health Department, and International Association of Venue Managers (IAVM).
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Henry B. Gonzalez Convention Center
The Henry B. Gonzalez Convention Center’s number one priority is the health and safety of guests, employees, and partners. The Center has taken proactive measures in response to this rapidly evolving situation and continually monitor information from various resources. The Center is ready to work with meeting planners to develop plans and procedures specific to each event. Current guidelines encompass information from the Center for Disease Control (CDC), Texas Governor’s Office, City of San Antonio Health Department, and International Association of Venue Managers (IAVM).
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The Convention Center is proud to have received the Global BioRisk Advisory Council (GBAC) Accreditation. GBAC is a division of International Supply and Sanitary Association (ISSA), the worldwide cleaning association. This accreditation program assesses cleaning and disinfection practices and infectious-disease prevention. GBAC is currently the industry’s only accreditation for outbreak prevention, response and recovery establishing requirements to control risks associated with infectious agents, such as the virus that causes COVID-19.
The following are measures taken to ensure a clean and healthy environment for guests, employees and partners. View the detailed Convention Center Reopening Plan.
- Sanitation methods have increased for high contact areas including guest information desks, escalator and stair handrails, elevators, water fountains, public furniture, door handles, push bars and restroom surfaces
- Free-standing hand sanitizer units are available for strategic placement
- Signage is prominently displayed in facilities with CDC protocols for hand washing
- Custodial managers and supervisors were trained by the International Sanitary and Supply Association (ISSA) on improved cleaning procedures. As a result, a comprehensive training program was administered to custodial staff
- Hand hygiene processes and respiratory etiquette were reintroduced to staff
- Ventilation standards were adjusted for increased outside air intake/air change rates
- Screening measures are employed for all partners, staff, vendors, and contractors utilizing City of San Antonio guidelines
- Will ensure successful meetings by working with each meeting planner on social distancing and space allocation
- The Center’s exclusive caterer is revising many processes to ensure guests continue to receive the highest food safety and quality of food and beverages. Food presentation options may include one-sided buffet lines served by catering wait staff, silverware individually wrapped, condiments provided by a server upon request, and a new variety of boxed meals and prepackaged food items.
- View the Henry B. Gonzalez Convention Center Reopening Video
Additional Information & Resources
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Additional Information & Resources
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- Restaurant Resources
- Visit San Antonio:
- City of San Antonio COVID-19 Resources
- State of Texas Coronavirus Resources and Response
- Governor’s Strike Force to Open Texas
- Texas Department of Health & Human Services: COVID-19 health data dashboard
- Coronavirus Executive Orders, Funding and Waivers
- SAfer. Together. San Antonio