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Safer Stronger San Antonio

Greater, Safer San Antonio

The priority on safety of our community and visitors is one of the reasons that San Antonio is a top vacation and business destination in the country. San Antonio’s civic, business and association communities have joined forces to ensure that as we emerge from the COVID-19 crisis we maintain safety as the most important aspect.

San Antonio business owners and associations have produced The Greater. SAfer. Together. Pledge (in accordance with Centers for Disease Control and Prevention (CDC) guidance) with the aim to protect the health and safety of employees and customers.

Greater San Antonio business owners PLEDGE to:

See Who’s Taken the Pledge

Things to Do: What’s Open

Additionally, some businesses and industries are creating specific guidelines and protocols appropriate to them:

Hotels

The hotel industry has a longstanding commitment to cleanliness and safety for employees and guests. This commitment continues during the public health crisis. Please see below for additional details from the American Hotel & Lodging Association and from individual hotel brands.

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Restaurants

The restaurant industry has an outstanding track record of protecting employees and guests. To ensure everyone’s safety as they welcome guests back into dining rooms, the Texas Restaurant Association has created The Texas Restaurant Promise.

Attractions & More

There’s so much to see and do in San Antonio – from the great outdoors and historic sites to unique must-sees and family fun parks. Below is a growing list (check back often!) of insight on how the different entertainment options are ensuring a safe and healthy visit.

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Downtown San Antonio: Top of the priority list is cleanliness and safety. In addition to practicing social distancing, Centro San Antonio (which maintains the downtown district) is redirecting many of their staff to clean and disinfect high touch areas such as crosswalk buttons, doorknobs, scooter handles and bus stops. Centro is performing extra cleaning near high risk areas such as retirement homes and hospitals as well as power washing sidewalks in high trafficked areas with additional bleach.

San Antonio International Airport

Inside the airport terminals, the Center for Disease Control and Prevention (CDC) has provided San Antonio International Airport, Customs and Border Protection, Emergency Medical Services providers and TSA with public health readiness measures. While following all CDC guidelines and recommendations, the Operations team is ensuring that the following actions are being executed

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    • The CDC has provided guidance for local emergency medical service personnel responding to medical calls at the airport to help them assess and identify potentially infected travelers.
    • Communicating early and often regarding all issues surrounding the virus and precautions that need to be taken.
    • Custodial provider is placing an additional emphasis on public touch points in all areas, including handrails, bathroom stalls, seating, door handles, chairs and tables, touchscreen directories, concessions credit card machines, etc.
    • Custodial employees are wearing Personal Protective Equipment (PPE).
    • CDC health alert signage is being placed throughout facilities, specifically at the entrances of security checkpoints and in all restrooms.
  • View SAT detailed preventive steps
  • The Airport Ambassador Program has been suspended until further notice.
  • Rental Car Facility is open for business with reduced hours of operation to serve travelers.​ View schedule here.
  • Concessions:
    • A variety of restaurants and other concessionaires are open for business with reduced hours of operation to serve travelers. ​
    • Working with concessionaires to encourage social distancing throughout the airport by removing some tables and seats to increase spacing and reduce density. ​
    • The following Concessions are temporarily closing or adjusted operating hours starting March 19th: View Concessions Hours of Operation

Henry B. Gonzalez Convention Center

The Henry B. Gonzalez Convention Center’s number one priority is the health and safety of guests, employees, and partners. The Center has taken proactive measures in response to this rapidly evolving situation and continually monitor information from various resources. The Center is ready to work with meeting planners to develop plans and procedures specific to each event. Current guidelines encompass information from the Center for Disease Control (CDC), Texas Governor’s Office, City of San Antonio Health Department, and International Association of Venue Managers (IAVM).

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The following are measures taken to ensure a clean and healthy environment for guests, employees and partners:

  • Sanitation methods have increased for high contact areas including guest information desks, escalator and stair handrails, elevators, water fountains, public furniture, door handles, push bars and restroom surfaces
  • Free-standing hand sanitizer units are available for strategic placement
  • Signage is prominently displayed in facilities with CDC protocols for hand washing
  • Custodial managers and supervisors were trained by the International Sanitary and Supply Association (ISSA) on improved cleaning procedures. As a result, a comprehensive training program was administered to custodial staff
  • Hand hygiene processes and respiratory etiquette were reintroduced to staff
  • Ventilation standards were adjusted for increased outside air intake/air change rates
  • Screening measures are employed for all partners, staff, vendors, and contractors utilizing City of San Antonio guidelines
  • Will ensure successful meetings by working with each meeting planner on social distancing and space allocation
  • The Center’s exclusive caterer is revising many processes to ensure guests continue to receive the highest food safety and quality of food and beverages. Food presentation options may include one-sided buffet lines served by catering wait staff, silverware individually wrapped, condiments provided by a server upon request, and a new variety of boxed meals and prepackaged food items.

Additional Information & Resources

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